Last Updated: April 2024

1. Introduction

Pan Asian Plaza ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our restaurant, use our website, or make a reservation with us.

We comply with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018 in handling your personal data.

2. Information We Collect

Personal Information:

• Name and contact details (email address, phone number)
• Reservation details (date, time, number of guests, special requests)
• Payment information (processed securely through our payment providers)
• Dietary requirements and allergies (when provided)

Automatically Collected Information:

• IP address and browser type
• Device information
• Website usage data through cookies and similar technologies
• Location data (general geographic area)

3. How We Use Your Information

We use your personal information to:

• Process and manage your reservations
• Communicate with you about your booking
• Respond to your inquiries and requests
• Personalise your dining experience and accommodate dietary needs
• Send promotional communications (with your consent)
• Improve our services and website functionality
• Comply with legal obligations

4. Legal Basis for Processing

We process your personal data under the following legal bases:

• Contract: To fulfil our contractual obligations when you make a reservation
• Consent: When you opt-in to receive marketing communications
• Legitimate Interest: To improve our services and ensure the smooth running of our business
• Legal Obligation: To comply with applicable laws and regulations

5. Sharing Your Information

We do not sell your personal data. We may share your information with:

• Service providers who assist in our operations (payment processors, booking systems)
• Third parties when required by law or to protect our rights

All third parties are bound by confidentiality obligations and data protection regulations.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include:

• Encryption of sensitive data
• Secure servers and databases
• Regular security assessments
• Staff training on data protection

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy. Reservation data is typically retained for 2 years after your visit for record-keeping and service improvement purposes. Marketing data is retained until you withdraw your consent.

8. Your Rights

Under GDPR, you have the right to:

• Access: Request a copy of your personal data
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your data
• Restriction: Request limitation of processing
• Data Portability: Receive your data in a portable format
• Object: Object to processing of your data
• Withdraw Consent: Withdraw consent at any time

To exercise any of these rights, please contact us using the details provided below.

9. International Transfers

Your data is primarily stored and processed within the United Kingdom and European Economic Area. Where data is transferred outside these regions, we ensure appropriate safeguards are in place.

10. Children's Privacy

Our services are not directed to children under 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

• Email: info@panasianplaza.co.uk
• Phone: (+44) 0238 112 2811
• Address: Marlands Shopping Centre, Civic Centre Rd, Southampton, SO14 7SJ, UK

13. Right to Complain

If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection regulator. Visit: ico.org.uk